Customer Letters Category Archive
Sharon Bondie and Jennifer Sanders from our Atlanta, GA office assist homeowner with a transformation to her kitchen floors! Homeowner Patricia Jackson had a vision from the first day she called Carlisle: A warm, inviting, old looking floor to make our house a home.
“My new Carlisle floor is awesome! It has transformed an important room in my home. It’s very rich and warm and rustic, which is exactly what I wanted. The Carlisle staff were so professional and easy to work with – I really couldn’t ask for more.”
—Patricia Jackson, who installed our wide eastern white pine floors with a Plymouth Pumpkin stain
Author's Name: Kerry Carlisle
Posted Date: November 19, 2008 at 9:38 AM
Filed under: Customer Letters
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Lauren Power of our New Hampshire design team received this photo and letter from her clients in Walpole, NH! The floor is unfinished… but GORGEOUS just the same. We hope to get some additional photos once the finish is applied!
Hi Lauren. Hope this email finds you and the baby in good health. Thought I would send you a small section of the floor. As of yesterday, it is all in. Moe and I are so pleased. It is absolutely beautiful!! Thank you so much for your time and your help through the process. We will never forget all you did. Are you all settled into your house?
Author's Name: Megan Sprague
Posted Date: November 12, 2008 at 4:27 PM
Filed under: Customer Letters, Customer Service, DIY - Do It Yourself, Hardwood Flooring, Home Building and Contracting, Home Flooring Choices, Regions, Wood Grains & Styles
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Here's a nice letter and photos that Dan O'Neill of our West Hollywood Design Center received from his clients in Los Altos, California.
Hi Dan,
How are you doing? We moved into our place this past summer - the floor looks great and everyone that comes in admires how it looks.
Thanks,
Mike
Author's Name: Megan Sprague
Posted Date: November 7, 2008 at 12:40 PM
Filed under: Customer Letters, Hardwood Flooring, Home Flooring Choices, Regions, Wood Grains & Styles
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Tags: california, DIY, narrow widths, walnut
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Rick Menard, of our New York Sales Region, sent in a donation to benefit this charity and here's a letter we received from them...
Miracles On Main Street had their wine event to benefit Connecticut Children's Medical Center! The event was
was held Oct 10, 2008 at the Keeney Cultural Center, Main Street in Wethersfield.
We are pleased to report the event was a great success and we raised $11,000 for CCMC!
Thank you so very much to all our supporters; our sponsors, contributers, volunteers and those who attended our fundraiser! For additional details and event night photos, click here!
Author's Name: Megan Sprague
Posted Date: November 3, 2008 at 3:18 PM
Filed under: Customer Letters, Customer Service, Rick Menard, Sara Fritz
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Tags: carlisle wide plank floors, previous customer
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Here's a nice letter and photos that we received from client's of ours. They purchased our FSC Antique Oak floors and beams.
Hello,
Wanted to let you know our room is done and came out really nice. Attached are some pictures of the room prior to the furniture coming in. I installed some puck lights in the beams so light is cast onto the ceiling when activated. One question my wife had is what do you recommend for general cleaning of the floors. Any product that you recommend would be appreciated. Thanks again for all your help in the entire process. We are very pleased.
Todd and Gina Neddermann
P.S...We recommend weekly vacuuming (or sweeping) and a capfull of white vinegar to warm water for damp mopping!
Author's Name: Megan Sprague
Posted Date: at 9:36 AM
Filed under: Customer Letters, Customer Service, Green Building and Eco Friendly Products, Regions
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Here's a nice letter that Adam Whitney, of our New York sales team, received today! This couple purchased our wide pine floors.
Hello Adam,
I hope this note finds you well.
Thank you for the kind note and the maple syrup. My wife and I go
through tons of the stuff, so it's much appreciated.
I am doing less and less construction apart from home projects, as "my
other job" as a magazine editor is taking more and more of my time (and
generating more of a fulltime income). I still sing the praises of
Carlisle any chance I get, especially when folks visit our outbuilding
where the pine flooring looks great (and works great) over our radiant
flooring.
Thank you and I will be in touch about any future projects. Best, Brian
--
Brian Halweil
Editor, Edible East End
edibleeastend.com
Author's Name: Megan Sprague
Posted Date: October 31, 2008 at 9:40 AM
Filed under: Customer Letters, Customer Service, Home Building and Contracting, Home Decor
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Here's a few letters we received recently...
"Our floors look spectacular we love, love, love them! The reclaimed oak and barn siding is even more beautiful that we though it would be. It's fantastic!"
From Emily and Michael in New Jersey
Tim and Lucy Hassett, also of New Jersey purchased our Hickory floors
"Floors exceeded our expectations. They are absolutely beautiful!"
Todd and Gina Nedderman of Clinton, Connecticut really love their Antique Oak floor
"Best floor I have ever seen, excellent product!"
Daniel and Robin Sambuco of Springfield, Pennsylvania write this about their Hickory floors.
"I researched five other companies. Carlisle had the best product, the best warranty. Customer service was very knowledgeable and a great help in picking out shipping, installation and finishing. Experts in the industry! Will definitely use you again"
Philip and Micheline Burger of Kansas purchased our Heart Pine floors for their home.
"The floor looks beautiful and really makes the space feel more open and larger!"
David Brunicardi of Berkley, California bought our Heart Pine floors.
"I'm a woodworker so the floors were perhaps the most important feature in the home my wife and I are building. Carlisle delivered on all aspects of choosing and purchasing a unique, quality floor, thanks!"
Author's Name: Megan Sprague
Posted Date: October 29, 2008 at 11:11 AM
Filed under: Customer Letters, Customer Service, Regions
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Tags: DIY
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This is a nice letter and photo from Peter Switzer's client! They used our wide pine floors in their Chestnut Oak Lodge.
This is a photo from their website of the lodge.
Hello Peter,
Since you were involved in our project, it's with great pleasure that I can now proudly announce to you that our log cabin in the beautiful Shenandoah valley of Virginia is complete and ready for service! WOOHOO!
I know you’ve been hearing me talk about it for a long time now (like 3 years – who knew it would take so long!?!), so I wanted to make sure I filled you in on the finished product.
Please see this link for all the details: www.chestnutoaklodge.com
Yes, this cabin has its own web site (and blog!) because we have decided to rent it out for vacation rentals so others can enjoy it as much as we do. We have also added links to your company since we are so fond of you.
Thanks for sticking by me through this project – if you have ideas about what I should do next, please let me know. I am looking forward to the next one!
Talk to you soon,
Jeff A. Dunkelberger
Author's Name: Megan Sprague
Posted Date: October 28, 2008 at 3:11 PM
Filed under: Customer Letters, Customer Service, Home Decor, Regions
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Tags: wide plank floors
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We've been working with Classic Hardwood Floors for over ten years now. Here's a nice letter from owner, Joe Boos.
Although it is my profession and can be challenging and stressful at times, I thoroughly enjoy being the owner/operator of Classic Hardwood Floors. In 1998 my brother Eric and I formed our business and had the best time of our life working together for 10 years. A person seriously could write a book about all of our experiences. We did have a few employees throughout the years, most notably our other two brothers and our father. Imagine a customers surprise after contracting us to work in their million dollar + houses based only on phone conversations and a written proposal; only to have a truckload of 18-24 year olds show up at their door on day one to install a beautiful, expensive wide plank floor. I cannot tell you how many times I have been asked how old I am, when my dad or boss was showing up, or where is the guy I talked to on the phone. Of course the outstanding results continue to be a testament to the beauty of Carlisle’s wood and our commitment to perfection. Eric has recently moved on to bigger and better things (design consultant for this company called Carlisle Wide Plank Floors), however I still enjoy installing floors with my employees Jeff and Eddie.
Originally our business was a general wood floor operation (strip flooring, sand and poly, refinishing, etc). Thanks to the expertise and knowledge of so many at Carlisle we transformed into specializing in the installation and finishing of wide plank floors. Many quickly conclude they are one and the same, and although wide plank flooring contains many of the same aspects of “wood flooring”, in my opinion it is in a league of its own. You could liken it to the difference between arithmetic and algebra. A mathematician cannot learn algebra before the groundwork or basics are laid (arithmetic,etc). I feel as if we went from being nailers and sanders to craftsmen and artists. We went from installing and finishing floors that looked good to creating timepieces that make a house.
The first floor we did with Carlisle was a face nailed, stained, and tung oiled eastern white pine for John and Randee Malmberg. Randee could not find the floor she had seen in a magazine picture. No one in the area could. After extensive searching we stumbled upon Carlisle. Todd Waterman and Chris Sy were tireless in their efforts to insure we gave Randee the floor she wanted. Thank goodness they were! What a difference this floor was from what we were used to. No conventional sanding? No way! Face nail the face of the boards with antique square cut nails? No way! However, it turned out great and because of our commitment to quality and a number of referrals from Carlisle and the Malmbergs our wide plank career took off.
Since the Malmbergs we have installed and finished 111 wide plank floors for Carlisle. We have done many eastern white pine and heart pine, along with red and white oak, hickory, maple, ash, walnut, cherry, antique woods, saw kerf surface, hand scraped surface, barnboard, and many others that I am likely forgetting.
Among my favorites are the antique woods. The warmth and character in antique wood cannot be beat. One of my all time favorites is probably the antique sweetgum (an extremely rare antique wood with grain and color being similar to a mix of hickory and cherry) we installed in Lakeside, MI. Beautiful!
We also, because of being specialists, have had the privilege of working a large territory and discovering so many great places to visit, restaurants, and wonderful people. Carlisle floors have brought us to downtown Chicago, many of the suburbs, on the lake in Michigan, and rural Wisconsin, and many other places.
Over the past 10 years we have worked with so many great people at Carlisle. I truly view it a privilege and honor to be a part of crafting your beautiful floors and working with you guys. Without your help and support we would never had made it, and we sincerely thank you for everything! The relationships formed through the years are far more than simple business ties. We view you all as friends and family. So here is to 111 or more outstanding works of art!
THANK YOU!
Here's a few photos of floors that Classic Hardwood Floors' has installed over the years!
Birch
Hand Scraped White Oak with Stain
Author's Name: Megan Sprague
Posted Date: at 9:57 AM
Filed under: Customer Letters, Customer Service, Green Building and Eco Friendly Products, Hardwood Flooring, Home Building and Contracting, Jen Fox, Regions, Restoration Projects, True Hardwood Story, Wood Grains & Styles
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Tags: chicago floors, relationships
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This customer is in the process of having her FSC Antique Oak floors installed.
Here's a nice letter she sent to Dana Tuscher of our New York sales team...
Thank you very much for the lovely picture - the wood is drop dead gorgeous!
I appreciate you taking the time to talk with me today. Each time I have called your company I have been handled in a first class kind of way by each person I have spoken to - what a luxury. Please tell your staff their
kindness goes a long way and makes a lasting impression. It is a pleasure dealing with Carlisle.
Best....
Carol
Author's Name: Megan Sprague
Posted Date: October 21, 2008 at 4:23 PM
Filed under: Customer Letters, Customer Service, Green Building and Eco Friendly Products
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Lynne Rafuse of our New England sales team received this email and photos from her client Bruce of Walpole, New Hampshire!
Lynne- Just a note to let you know that the floor is finished. The floor looks like I expected it to, and there is a consistency of finish on the knots as well as the rest of the planks.
I am attaching a few pictures of the floor, although the rooms still need door and window casings and mopboards. The radiators seen under the windows can now be hooked up too. There are other features to be added to the fireplace (mantle) and a wall of bookshelves to finish the look in one of the rooms. I'll send you those pics when the job is finalized.
Thanks, Bruce
--
Bruce Blanchette
Visual Artist
Author's Name: Megan Sprague
Posted Date: at 12:11 PM
Filed under: Customer Letters, DIY - Do It Yourself, Home Decor, Regions
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Tags: home rennovation in new hampshire, tung oil finish, wide plank pine floors
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Lisa and Keith Hatch purchased their Brown Maple floor (with hand scraped edges) earlier this year. They received the floor and proceeded to stain it with one of our custom stains, to match a sample that we had sent them. After a few rounds of the stain, it was turning out way too light.
Sales Manager Kevin Crowder remembers, "They were having trouble getting the same dark color on their floor that we had sent them in the sample. They called me with their concerns and I took good care of them. I paid them to have it sanded back down to raw wood. Once they did that it took the stain darker as the photos show."
Lisa and Keith are very happy with their floors! See this note that Lisa sent earlier this year:
Hi Kevin,
Our floors turned out great! It was a pleasure working with you and the rest of the Carlisle Wide Plank Floor staff. I will certainly recommend your company to others interested in exceptional wood floors.
I’ve attached pictures. I apologize for not sending these photos sooner. If you need additional ones, please let me know!
Many thanks again for everything!
Lisa and Keith Hatch
Author's Name: Megan Sprague
Posted Date: October 17, 2008 at 3:35 PM
Filed under: Customer Letters, Customer Service, Hardwood Flooring, Home Decor, Regions, Wood Grains & Styles
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Tags: dark floors, hand scraped edge, maple stained
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Keith and Lisa Hatch of Laguna Niguel, California sent us this letter about their wide plank maple floor:
We are THRILLED with our final product! Everyone that sees our floors LOVES them too!
Keith and Lisa stained their maple floor with our siganture, dark Antique Farmhouse stain.
This note was received from Kathleen Morrell of Laguna Beach, California!
What a wonderful product!! Terrific service too : )
She has our wide plank White Oak floors!
Dawn Grochalski of Chicora, Pennsylvania installed her own Eastern White Pine wide plank floors!! Here's the note she sent us:
My floors are fabulous! I am extremely happy. I highly recommend your floors!
These homeowners from Kansas, Phil and Jean Frigon purchased our wide plank Heart Pine floors for their home in Clay Center! We were also happy with what they had to say:
Very helpful customer service; prompt and frienldy! The floor is beautiful and met our expectations.
Blair Moffett of Wolfeboro, New Hampshire sent us this nice letter:
Wood was nicely cut! Service from Carlisie rep was very helpful.
Blair purchased and installed our wide plank Eastern White Pine.
I received some planks in 24" widths and as usual, they were perfectly straight! I have used your products many times and was really happy with the planing and straightness.
This note is from Kipp Rancourt of West Chesterfield, New Hampshire. He purchased and installed our wide plank Eastern White Pine floors.
Scott and Karen Magnino of Montclair, Virginia purchased our wide plank Hickory floors!
Here's the letter they sent us:
Lynne was incredibly helpful! We will use you again!
Paul Greene bought our Custom Coat Hickory floors. His thoughts...
All work done was excellent! Wood was excellent! Service was excellent!
Paul lives in Aurora, Colorado.
We're happy to share this note from Elizabeth and Jeffrey Klotz of Pound Ridge, New York.
Todd Waterman and crew were a pleasure to deal with! Most helpful through the entire process and beyond.
They have our wide plank Eastern White Pine floors in their home, stained with our signature Gingerbread and Bradford Umber mix.
The quality of the pine floors was excellent. You definitely get what you pay for with Carlisle!
Michael Gregory of West Newbury, Massachusetts sent us that letter about his Custom Coat wide plank Eastern White Pine floors.
Author's Name: Megan Sprague
Posted Date: at 10:52 AM
Filed under: Customer Letters
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Judy Wilson of Middleton, Massachusetts sent us this customer letter about her birch wide plank floors.
We love it! The wood was of excellent quality!
Author's Name: Megan Sprague
Posted Date: October 7, 2008 at 11:48 AM
Filed under: Customer Letters, Customer Service
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Tags: birch, massachusetts
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Kevin and Carole Schumann of Orwell, Vermont sent us this letter
Love the flooring! Installed and sealed successfully with advice and guidance from Rick. Thank you!
Kevin and Carole installed their own floors! They purchased two floors: wide plank Eastern White Pine with our signature Plymouth Pumpkin Stain and our wide plank Birch.
Author's Name: Megan Sprague
Posted Date: at 10:28 AM
Filed under: Customer Letters, Customer Service, DIY - Do It Yourself
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Tags: birch and eastern white pine, DIY, vermont
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We received this letter from our clients David and Lisa of Spokane, Washington!
Installer did half of the tung oil finish before he realized that stain was needed first so he sanded most of it multiple times. Ultimately completing with stain and then tung oil. Your help was tremendous, you were very available when our installer was not!
David and Lisa have our wide plank Eastern White Pine.
Author's Name: Megan Sprague
Posted Date: at 10:19 AM
Filed under: Customer Letters, Customer Service
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Tags: eastern white pine, stained pine floors, wide plank floors, wide plank pine
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We received this customer letter from Bean Lacey of Kenai, Alaska! Bean installed his own floors, wide plank Eastern White Pine with our signature Gingerbread stain.
This stuff looks great! What a beautiful floor. It looks just like the old dance halls and saloons. Everyone that comes in just stops and looks!! Thanks Carlisle and also Tim Galvin.
Author's Name: Megan Sprague
Posted Date: October 6, 2008 at 10:12 AM
Filed under: Customer Letters, Customer Service, DIY - Do It Yourself
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Tags: DIY, eastern white pine, floors in alaska, stained pine floors, wide plank floors, wide plank pine
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We received this nice letter from customer Skip Ressel of Martinsville, Virginia.
Had it not been for Crystal Knowles' patience, knowledge, help and friendliness, I probably would not have my beautiful floor. She is the greatest!
Skip installed his Eastern White Pine floors too!
Author's Name: Megan Sprague
Posted Date: at 10:06 AM
Filed under: Customer Letters, Customer Service, DIY - Do It Yourself
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Tags: DIY, eastern white pine, floors in virginia, stained pine floors, wide plank floors, wide plank pine
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We received this customer letter from Felix and Tarrole Mifeld from Desoto, Missouri.
Best floor I have ever seen! Easy to install, looks as old as our other floors from 1836!
By the way, Felix installed the Eastern White Pine floors!
Author's Name: Megan Sprague
Posted Date: at 10:01 AM
Filed under: Customer Letters, Customer Service, DIY - Do It Yourself
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Tags: DIY, eastern white pine, floors in missouri, stained pine floors, wide plank floors, wide plank pine
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Crystal Knowles of our sales staff received these photos from her clients on Long Island. They own a 100-year old waterfront home and chose our wide plank Eastern White pine with Handscraped Edges and dark brown stain. Also, the floor is installed over radiant heat!
Enjoy!
Author's Name: Megan Sprague
Posted Date: October 2, 2008 at 11:52 AM
Filed under: Customer Letters, Customer Service, Home Decor
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Tags: 100 year old waterfront home, hand scraped edges, long island, radiant heat, sleigh bed, stained pine, white, wide pine
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Hello again Peter,
Just so you have some perspective of why I said it was such a pleasure working with Carlisle…that little kitchen took 4 tries to get the right cabinets installed (wrong measurements, wrong size door panel for the refrigerator, wrong finish when the new panel came in, etc., etc. Those cabinet were originally measured and ordered in August of 2007…it finally got completed correctly in August 2008…and they were local.) You folks delivered the right product exactly what was described and exactly to dimension. THANK YOU.
Here are some shots of the 3rd floor hall with your clear vertical grain heart pine. The shot from the bedroom shows both the original and the new floors..pretty good!
Steve
Original Floors-100 year old Heart Pine
Carlisle Floors-Recreating the look of the existing floors!
Author's Name: Megan Sprague
Posted Date: October 1, 2008 at 11:48 AM
Filed under: Customer Letters, Customer Service, Restoration Projects
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Tags: 100 year old home, customer service, heart pine, maple syrup, thank you, victorian style homes
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